Deleted by user

gelura71 · 03-13-2009, 01:33 PM

Deleted

Ozz · 03-13-2009, 01:39 PM

Have you contacted them via telephone or the Contact Us form on their website to inquire baout the situation?

http://www.planetarynutrition.com/ticket_new.asp

And no, neither Planetary Nutrition or ClutchFitness are a scam. Not sure how Clutch could be considering we don't sell anything...

deadliftsmith · 03-13-2009, 01:40 PM

Why don't you just call the store?
The store isn't a scam, I've personally been there

Posted via Clutch Mobile

**Fireproof** · 03-13-2009, 07:30 PM

Quote:

Originally Posted by gelura71

I paid for some items and I got an email from planetarynutrition saying one of the products is missing and I have to choose another. That item was the most expensive on the order and I have no intention to order something else, so I asked for a refund. 10 days and I got no answer. Is this whole site a scam? Are you gonna delete this post? What about other bodybuilding forums?

Why don't you call the store as mentioned above.

They are merely a sponsor here and we have nothing to do with your order. Why would we delete your post?

Nice attitude, though, buddy! Good start!

Elle · 03-13-2009, 08:59 PM

I ordered from Planetary Nutrition and live in Quebec. Their service is most excellent.

Crom · 03-14-2009, 12:58 AM

I think this site is a scam. I'm just waitng for someone to rip me off.... =) Good gravy its been over 4 years now..... doesn't anybody want to rip me off?

Seriously, contribute to the forums ask questions and answer them when you can. You'll find there isn't a better group of people to help you meet your goals

gelura71 · 03-14-2009, 08:05 AM

Quote:

Originally Posted by Fireproof

Why don't you call the store as mentioned above.

They are merely a sponsor here and we have nothing to do with your order. Why would we delete your post?

Nice attitude, though, buddy! Good start!

Who's attitude is wrong?
What would you do if, let's say you want to buy a car, pay for it, and they say: thanks for buying from us, but we don't have cars anymore, but you could buy something else, a tractor or maybe a bike, or some short pants, they are almost better than cars ???
Believe me, I sold a lot of stuff in my life, and I know errors happens, but when it is my fault I try to solve it in a professional manner. In this case, I would buy from another store the missing product and I would deliver the package. I would make a smaller profit, but I would make a happy (eventually loyal) customer. Or return the money immediately.
This forum is posted as link on planetarynutrition.com site, this is why I posted this here.

Elle · 03-14-2009, 08:20 AM

Depending on what you ordered from Planetary, it may be stuck at customs. Because the laws between Canada and the US are not exactly the same in regards to what can legally be included in the ingredients lists, the package may be seized.

It is up to us to educate ourselves on what can and cannot cross the border. It is a risk that we choose to take. It is not the fault of Planetary Nutrition.

Do you have a tracking number for the order?

Ozz · 03-14-2009, 08:37 AM

And (again) have you contacted THEM about it, or do you expect because we're on their links page that we can help at all?

RobCannella · 03-14-2009, 08:38 AM

Ive gotten a couple things from them and never an issue. Call the phone number itll get worked out I'm sure.

kritter · 03-14-2009, 09:38 AM

I have also ordered from them, two times actually, and never had a problem. I talked to someone from there because I had a few questions and they were very nice and very helpful so I agree with everyone else....you should just call them!

Darkhorse · 03-14-2009, 09:42 AM

**Fireproof** · 03-14-2009, 09:47 AM

Quote:

Originally Posted by gelura71

Who's attitude is wrong?
What would you do if, let's say you want to buy a car, pay for it, and they say: thanks for buying from us, but we don't have cars anymore, but you could buy something else, a tractor or maybe a bike, or some short pants, they are almost better than cars ???
Believe me, I sold a lot of stuff in my life, and I know errors happens, but when it is my fault I try to solve it in a professional manner. In this case, I would buy from another store the missing product and I would deliver the package. I would make a smaller profit, but I would make a happy (eventually loyal) customer. Or return the money immediately.
This forum is posted as link on planetarynutrition.com site, this is why I posted this here.

I understand you are frustrated. I would be too. But calling us scammers and making accusations in your first post here is where I think the attitude could've been adjusted.

Planetary Nutrition has a "contact us" form. I suggest you use that. Or pick up the phone and call the store. They are EXTREMELY nice and care about their customers more than most companies these days. You can even ask for the owner, Brad, if you feel like the answer you've been given is not satisfactory. But I'm sure if they don't have an equivalent item that you'd like to trade for, they WILL refund your money.

If you had taken a few minutes to look around here, you would see that we are called "Clutch Fitness" and are a discussion forum for people to talk about training and nutrition. Planetary Nutrition is a sponsor here and we gave them a sub-forum to post announcements about new products or special prices etc.

We are not their "customer service" center and can't really help you with any order problems.

Here. I went to their site and clicked on Company Info for you. Here's the contact information. Pick up the phone - give 'em a call - and ask for the Owner, Brad.

Wake Forest Retail Store Hours:
Monday-Thursday 10am to 8pm
Friday 10am to 6:30pm
Saturday 10am to 5:00pm
Sunday Closed

Raleigh Retail Store Hours
Mon-Thurs 10am to 9pm
Friday 10am to 7:00pm
Sat 10:00am to 5:00pm
Sun 1:00pm to 5:00pm

919-453-1055 Option 2 for Wake Forest
Option 3 for Raleigh
Option 4 for Internet Customers

Toll Free (866-241-3896) to Place Internet Order

Kyle · 03-14-2009, 12:04 PM

Can't get much easier then that, bud.

floods · 03-14-2009, 01:47 PM

I can't really say more than what's already been said. My experiences with PN have all been good, I've been ordering with them and occasionally other sites for years now and PN has always had customer service that was personal and far above what I expected. As others have suggested, pick up the phone and give them a call, I'm sure they'll be able to help you out, tell you when the missing product will be in stock, refund your order, give you shipping information, etc.

Also, your analogy kind of sucks.

It would be more like buying a red car, then realizing that they didn't have red cars in stock, them suggesting you pick a different colored car, then you walking to the Shell station across the street and asking if shell was a scam and if they were going to abduct and torture you.

Ok, maybe my analogy's a little off too.

Call PN, they'll take care of you.

Ozz · 03-14-2009, 02:13 PM

Quote:

Originally Posted by omgwtf

I can't really say more than what's already been said. My experiences with PN have all been good, I've been ordering with them and occasionally other sites for years now and PN has always had customer service that was personal and far above what I expected. As others have suggested, pick up the phone and give them a call, I'm sure they'll be able to help you out, tell you when the missing product will be in stock, refund your order, give you shipping information, etc.

Also, your analogy kind of sucks.

It would be more like buying a red car, then realizing that they didn't have red cars in stock, them suggesting you pick a different colored car, then you walking to the Shell station across the street and asking if shell was a scam and if they were going to abduct and torture you.

Ok, maybe my analogy's a little off too.

Call PN, they'll take care of you.

My turn:

You went to the airport and bought a flight on Delta Airlines, but it was cancelled. Refunds weren't given but you could pick a different flight to stand by on. You notice that Hertz Rental Cars has an advertisement on the little ticket sleeve you were given with your ticket, so you go downstairs to the Hertz booth and ask them for resolution.

floods · 03-14-2009, 02:21 PM

Quote:

Originally Posted by Ozz

My turn:

You went to the airport and bought a flight on Delta Airlines, but it was cancelled. Refunds weren't given but you could pick a different flight to stand by on. You notice that Hertz Rental Cars has an advertisement on the little ticket sleeve you were given with your ticket, so you go downstairs to the Hertz booth and ask them for resolution.

hayabusa3 · 03-14-2009, 02:51 PM

Only bought there twice - but no problems here either....

Sheik Yerbouti · 03-15-2009, 11:10 AM

Quote:

Originally Posted by Ozz

My turn:

You went to the airport and bought a flight on Delta Airlines, but it was cancelled. Refunds weren't given but you could pick a different flight to stand by on. You notice that Hertz Rental Cars has an advertisement on the little ticket sleeve you were given with your ticket, so you go downstairs to the Hertz booth and ask them for resolution.

Sometimes the truth really Hertz.

Ozz · 03-15-2009, 11:50 AM

Crombie · 03-15-2009, 09:42 PM

acneman · 03-16-2009, 02:21 AM

Quote:

Originally Posted by Crom

I think this site is a scam. I'm just waitng for someone to rip me off.... =) Good gravy its been over 4 years now..... doesn't anybody want to rip me off?

Clutch is SUCH a scam! I havnt lost any weight since joining!

Captain Cellulite · 03-16-2009, 02:41 AM

Quote:

Originally Posted by acneman

Clutch is SUCH a scam! I havnt lost any weight since joining!

Me either. As a matter of fact, I gained 15 pounds. What a scam!!!!

metalmessiah · 03-16-2009, 05:44 AM

LOL at this whole thread...

I know what I would do...Nothing

Maybe go online to a sponsored site, write some frustrations, and just sit and wait for the problem to resolve itself. Pretty much not take any action at all.

BlackCadian · 03-16-2009, 02:45 PM

quick, delete the post! before word spreads that clutch is a scam!

03-13-2009, 01:33 PM	#1
gelura71 Member Join Date: Mar 2009 Location: Montreal qc Posts: 2 Friends: (0) Referrals: 0	Deleted by user Deleted Last edited by gelura71; 03-17-2009 at 08:59 PM.

03-14-2009, 12:58 AM	#6
Crom Heavyweight Join Date: Apr 2005 Location: Cleveland Ohio Age: 39 Posts: 3,579 Friends: (37) Referrals: 2	I think this site is a scam. I'm just waitng for someone to rip me off.... =) Good gravy its been over 4 years now..... doesn't anybody want to rip me off? Seriously, contribute to the forums ask questions and answer them when you can. You'll find there isn't a better group of people to help you meet your goals __________________ All I have is my delusions. Big as a rhino, strong as a kitten

03-14-2009, 08:38 AM	#10
RobCannella For all the whey in China... Join Date: Jan 2006 Location: Las Vegas NV Posts: 1,077 Friends: (3) Referrals: 0	Ive gotten a couple things from them and never an issue. Call the phone number itll get worked out I'm sure. __________________ Thats Real, Rob Real.

03-14-2009, 09:38 AM	#11
kritter Middleweight Join Date: Jan 2008 Location: Colorado Posts: 1,327 Friends: (11) Referrals: 1	I have also ordered from them, two times actually, and never had a problem. I talked to someone from there because I had a few questions and they were very nice and very helpful so I agree with everyone else....you should just call them! __________________ Motivation is what gets you started. Habit is what keeps you going. Life is a roller coaster, you just have to be able to stomach the ride.

03-14-2009, 09:42 AM	#12
Darkhorse Moderator Moon Lander Champion! Knife Throw 2 Champion! Q*Bert 2004 Champion! Join Date: Aug 2005 Location: CA Age: 30 Posts: 3,281 Friends: (20) Referrals: 6	__________________

03-13-2009, 01:39 PM	#2
Ozz Detroit Muscle Tetris Champion! Ms Pacman Champion! Join Date: Apr 2005 Location: Clutchville Age: 28 Posts: 16,517 Friends: (25) Referrals: 9	Have you contacted them via telephone or the Contact Us form on their website to inquire baout the situation? http://www.planetarynutrition.com/ticket_new.asp And no, neither Planetary Nutrition or ClutchFitness are a scam. Not sure how Clutch could be considering we don't sell anything...

03-13-2009, 01:40 PM	#3
deadliftsmith Heavyweight Join Date: Apr 2005 Location: New Prague, MN Posts: 4,480 Friends: (13) Referrals: 1	Why don't you just call the store? The store isn't a scam, I've personally been there Posted via Clutch Mobile

03-13-2009, 08:59 PM	#5
Elle Moderator Join Date: Apr 2005 Location: Between a waterslide and an apple tree Age: 36 Posts: 4,242 Friends: (23) Referrals: 1	I ordered from Planetary Nutrition and live in Quebec. Their service is most excellent.

03-14-2009, 08:20 AM	#8
Elle Moderator Join Date: Apr 2005 Location: Between a waterslide and an apple tree Age: 36 Posts: 4,242 Friends: (23) Referrals: 1	Depending on what you ordered from Planetary, it may be stuck at customs. Because the laws between Canada and the US are not exactly the same in regards to what can legally be included in the ingredients lists, the package may be seized. It is up to us to educate ourselves on what can and cannot cross the border. It is a risk that we choose to take. It is not the fault of Planetary Nutrition. Do you have a tracking number for the order?

03-14-2009, 08:37 AM	#9
Ozz Detroit Muscle Tetris Champion! Ms Pacman Champion! Join Date: Apr 2005 Location: Clutchville Age: 28 Posts: 16,517 Friends: (25) Referrals: 9	And (again) have you contacted THEM about it, or do you expect because we're on their links page that we can help at all?

03-14-2009, 12:04 PM	#14
Kyle Light Heavyweight Hexxagon Champion! Join Date: May 2008 Location: Oklahoma Posts: 1,563 Friends: (8) Referrals: 4	Can't get much easier then that, bud. __________________ “Treat a man as he appears to be, and you make him worse. But treat a man as if he were what he potentially could be, and you make him what he should be.”

03-14-2009, 01:47 PM	#15
floods ἐξαιρέω Join Date: Apr 2005 Location: Republic of Texas Age: 100 Posts: 4,817 Friends: (35) Referrals: 1	I can't really say more than what's already been said. My experiences with PN have all been good, I've been ordering with them and occasionally other sites for years now and PN has always had customer service that was personal and far above what I expected. As others have suggested, pick up the phone and give them a call, I'm sure they'll be able to help you out, tell you when the missing product will be in stock, refund your order, give you shipping information, etc. Also, your analogy kind of sucks. It would be more like buying a red car, then realizing that they didn't have red cars in stock, them suggesting you pick a different colored car, then you walking to the Shell station across the street and asking if shell was a scam and if they were going to abduct and torture you. Ok, maybe my analogy's a little off too. Call PN, they'll take care of you. __________________ "But you, be sober in all things, endure hardship, do the work of an evangelist, fulfill your ministry." 2 Tim 4:5

03-14-2009, 02:51 PM	#18
hayabusa3 Middleweight Join Date: Jun 2008 Location: Walnut Creek C.A. Age: 37 Posts: 1,030 Friends: (4) Referrals: 0	Only bought there twice - but no problems here either....

03-15-2009, 11:50 AM	#20
Ozz Detroit Muscle Tetris Champion! Ms Pacman Champion! Join Date: Apr 2005 Location: Clutchville Age: 28 Posts: 16,517 Friends: (25) Referrals: 9

03-15-2009, 09:42 PM	#21
Crombie The Crombinator Joust Champion! Join Date: Feb 2007 Location: Halifax Age: 37 Posts: 917 Friends: (5) Referrals: 0

03-16-2009, 05:44 AM	#24
metalmessiah Father Crunch Simon Champion! Easy Target Champion! Skee Ball Champion! Bumper Golf Champion! Centipede Classic Champion! Join Date: Dec 2008 Location: Michigan, USA Age: 25 Posts: 1,662 Friends: (4) Referrals: 0	LOL at this whole thread... I know what I would do...Nothing Maybe go online to a sponsored site, write some frustrations, and just sit and wait for the problem to resolve itself. Pretty much not take any action at all. __________________ Frank Union

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